joya9 Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail what information we collect, how we store it, and under what circumstances we use it.
Introduction and Scope
joya9 is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to the joya9login.cam website and its related applications. By using the website to create an account or receive services, you are considered to have accepted the terms of this policy.
Along with reading this policy, you are encouraged to read our Terms and Conditions, as both documents together form the legal basis of our relationship with you. Any words or terms used in this policy carry the same meaning as in the Terms and Conditions, unless separately defined here.
This policy applies to all users aged 21 or above. We do not knowingly collect personal information from minors.
What Information We Collect
1.1 Registration and Identity Information
When you open an account, the following information is collected from you:
- Full name and date of birth (to verify age)
- Mobile number and email address
- National ID number or passport number (when identity verification is required)
- Your password (stored in encrypted form; never kept in readable form)
1.2 Financial and Transaction Information
During deposits and withdrawals, we store the necessary transaction details. Reference numbers, amounts, and timestamps for transactions made through bKash, Nagad, Rocket, Upay, or bank transfer are recorded in our system. Complete financial account details (such as full bank account numbers) are not held by us.
1.3 Technical and Usage Information
When you visit the joya9 website, certain technical information is collected automatically:
- IP address and device type
- Browser name and version
- Time of access, duration of visit, and pages viewed
- Information collected through cookies and similar tracking technologies (details in Section 7)
1.4 Communication and Support Information
If you contact us via live chat or email for support, we keep a record of that conversation. This helps with improving service quality and resolving disputes. For details about support channels, see our FAQ page.
Purpose of Using Information
2.1 Service Operations
The information you provide is primarily used to manage your account, process transactions, and ensure gaming services run smoothly. This information is essential for awarding bonuses, determining VIP tier, and verifying withdrawal requests.
2.2 Identity and Age Verification
joya9 only serves users aged 21 or above. Identity document details may be used to verify identity when reviewing new accounts and for significant withdrawal amounts.
2.3 Security and Fraud Prevention
We analyse technical information to detect unauthorised account access, unusual transactions, and potential fraudulent activity. We use multiple layers of security, including SSL encryption, to keep your account and funds safe.
2.4 Responsible Gaming
We monitor user playing patterns so we can offer support if signs of excessive gaming appear. The Responsible Gaming guidelines discuss this in detail, including options to set deposit limits and self-exclude.
2.5 Communication and Service Improvement
We use your email and mobile number to send important updates, policy changes, and account-related notifications. If promotional messages are sent, you may withdraw that consent at any time.
Sharing Information with Third Parties
3.1 Partner Service Providers
We work with certain third-party providers to operate our services — such as payment gateways, cybersecurity providers, and game software developers. Only the information needed for their specific tasks is shared with these providers. They are all bound by strict confidentiality agreements.
3.2 Legal Obligations
We may be required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. If such disclosure occurs, we will attempt to notify you, though legal restrictions may prevent this.
3.3 Business Transfers
In the event of a sale, merger, or restructuring of any part of the business, user information may be transferred as an asset. However, no transfer will take place without ensuring equivalent protections under this policy.
3.4 What We Never Do
joya9 never sells, rents, or transfers your personal information to third-party marketers for commercial purposes. This is our commitment, and any breach of it would be a direct violation of this policy.
Data Retention and Security
4.1 Retention Period
All information is retained while your account is active. Financial transaction records are kept for a minimum of five years after account closure, as they may be needed in financial disputes or investigations. Other information is deleted within two years of account closure.
4.2 Security Measures
We use industry-standard security technology:
- All data transfers secured through SSL (Secure Sockets Layer) encryption
- Password hashing — stored passwords cannot be read by anyone
- Regular security audits and penetration testing
- Limited staff access — only authorised staff can access specific data
However, complete security on the internet cannot be guaranteed. Your role in keeping your account secure is also important — use a strong password and do not share it with anyone.
4.3 Response to a Data Breach
If a data breach occurs, we will promptly notify affected users and take appropriate remedial action. Notifications will be sent to registered email addresses.
Your Rights
5.1 Right to Access Information
You may request at any time to find out what information we hold about you. This request can be made through the support team and we will respond within 30 business days.
5.2 Right to Correct Information
If the information held in your profile is incorrect or outdated, you may request a correction. This can be done through account settings or with the help of the support team.
5.3 Right to Delete Information
When closing your account, you may request that your personal information be deleted. However, transaction records must be retained for a specified period under Section 4.1 due to financial obligations.
5.4 Right to Opt Out of Promotional Communications
Every promotional email or SMS will include an unsubscribe link at the bottom. You can stop promotional messages by using that link or by informing the support team directly. Transactional and urgent account-related messages cannot be turned off.
Protection of Minors
All joya9 services are intended solely for persons aged 21 or above. We do not knowingly accept registrations or collect information from anyone under the age of 21. Age is verified at registration and additional proof may be requested in suspicious cases.
If a parent or guardian believes their minor child has created an account, please contact our support team immediately. We will verify the matter and take the necessary action.
Cookies and Tracking Technology
7.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser when you visit a website. joya9 uses cookies for the following reasons:
- Maintaining login sessions (so you do not have to log in again on every page)
- Remembering language and settings preferences
- Analysing which parts of the website are used most
- Detecting fraudulent activity
7.2 Managing Cookies
You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly — particularly for maintaining login sessions.
Changes to the Policy
joya9 reserves the right to update this privacy policy at any time. If significant changes are made, registered users will be notified by email and the new date will be shown at the top of the page. Continued use of the website after changes are made will be taken as acceptance of the updated policy.
For more details about how this policy relates to other terms of service, information about us can be found on our About Us page.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support in Bangla and English 24/7:
- Speak to us directly via live chat
- Email us at: [email protected]
We aim to respond to data protection requests within 30 business days.
Have more questions?
Our support team is always here for you — reach us via live chat or email.